Shipping & Delivery

Free Shipping within Australia

We are committed to providing exceptional value and service to our customers. That's why we offer FREE SHIPPING on all orders within Australia.

Delivery Times

We strive to process and dispatch all orders as quickly as possible. Please allow 1-2 business days for order processing. Delivery times within Australia typically range from 10-15 business days, depending on your location.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package's progress online. If you have any questions regarding your order, please contact our customer service team.

Lost or Missing Packages

If you believe your package is lost or missing, please contact us immediately. Koalinha is not liable for any incorrect addresses provided during the checkout process. Please ensure your billing and shipping address is accurate before completing your order. If we have made an error, we will fully take responsibility for the original order at no charge.

Customs and Duties

Koalinha is not responsible for any customs fees or duties that may apply once the items have shipped. By purchasing our products, you consent to the possibility that one or more packages may incur customs fees upon arrival in Australia.

Customer Service

If you have any questions or concerns about your order, shipping, or delivery, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with koalinha is exceptional.